Overview
At Mountain Gurl, we want you to be completely delighted with every botanical formula in your daily ritual. We are committed to providing legendary service and a risk-free, money-back guarantee. Under our Natural Skincare Return Policy, if any product does not meet your expectations or agree with your skin, you can return it within 14 days for a full refund or exchange—no hassle, even after a single use.
For a refund, follow our refund policy.
Our dedicated team will promptly review your request. Moreover, they will respond within 24-48 hours to confirm the processing of your Natural Skincare Return.
To be eligible for a return under our refund policy, your product can not be all used up and gone. Additionally, it must also be in the original packaging.
RETURN PROCESS:
PLEASE CONTACT US FIRST FOR FURTHER INSTRUCTIONS
CONTACT US:
Please contact us at info@mountaingurl.com before returning any products. Additionally, please be ready to provide your order number and a brief explanation for the return under our refund policy. Our team will guide you through the return process and issue you a return number.
PACK. YOUR ITEMS: Carefully pack the items you wish to return in any box. When we receive the returned product, we will then issue your refund.
RETURNS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
DAMAGED OR DEFECTIVE RETURNS:
Please contact us immediately if you have received damaged or defective items. We will arrange for a replacement or refund, including return shipping costs if applicable.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us for assistance.
SALE ITEMS:
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our return address posted below.
GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING RETURNS:
To return your product, you should reach out to our customer support team first and then mail your product to:
Mountain Gurl Returns
155 Warm Brook Road
Arlington, Vermont 05250.
Please note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
NEED HELP?
If you have any questions or need further assistance regarding returns, please don’t hesitate to reach out to our dedicated customer support team at info@mountaingurl.com or give us a call at 802.444.3032. We’re here to ensure your satisfaction with our products.
Thank you for choosing Mountain Gurl. We appreciate your trust in our products and strive to make your shopping experience as smooth as possible.